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Here are a few of the more than
13,000 Emails I've received (1998 to
2006) I’ve copied them from my
email exactly as they were written with the exception that I deleted the
return email address and last name. This will give you a
good idea as to how popular the Internet Guide column is and what types of
questions I receive. _________________________________________________________________ Randy, Could you tell me how to dispose of an old Dell computer that has been taking up space in my storage room for probably ten years. I upgraded to a higher end computer - but have never taken the time to find out how/where, etc. to dispose of an old computer. Would appreciate any guidance you can give me. Thanks....... My question is that I downloaded ad-aware on my home computer with ____________________________________________ Hi, Randy, everynight before shutting down I run Ad-Aware and just about every night I have to remove 2 from Timesink. They are as follows: 1. .default\software\timesink,inc. 2. software\timesink, inc. Is there a specific reason for it always being these two that have to be removed from the system? Please let me know when you have time? Thanks, Kay __________________________________________________ Dear Mr. Benjamin, ________________________________________________ Hi there, I have an HP Pavilion and was wondering if I could get the mother board for my computer like you were talking about in the paper. I have had several sound cards and I always have to replace them all the time or restall them. Also if I can get a mother board can you put it in for me. I have a sound blaster card in it now and it doesn't work. I live in Thanks for your time and good luck to you in your recording. Sincerly, Ken ____________________________________________________________________ To begin with, I have been reading your newspaper column in the ____________________________________________________________________________ Hey Randy: How does it feel to get all that praise like you did in one of the "Letters to the Editor" in tonight’s paper???? I always felt like you were a celebrity, with you having your own column in the paper and all. This must really top it off for you!!!!! With all jokes aside, I could not have said what that lady said any better. I have thought for a long time that I was your #1 fan, now I know I have competition...... You certainly do write a down to earth column for all of us who do not know the computer lingo... I said it before-- I have tremendous admiration and respect for all the knowledge that you have. Good going.... Joyce ___________________________________________________________________ Good evening....hope all is well in We cannot get the webpage for the Sun-Commercial....is it down? We enjoy reading it each evening and haven't been able to get it for several days....miss seeing your weekly column too. Take care....hoping the Sun-Commercial will soon be available. Patty and Jim ________________________________________ I just read your sky articcle...yep, behind on that......anyway, did you happen to see the sky about 2 weeks ago that was so unusual.?......we are 75 and never saw anything like it. looked like it was being used for a tit tat toe game...and looked like maybe smoke screens doing that plus a lot more.around that area. Sent Crystal Holmes a note to see if anyone could tell what it was , etc etc. no respons and if it hit the Sun C....we missed it. also, can you tell me what might be my problem with several people's e-mails coming in as deleted items can the provider conquer that...............also, I cannot get rid of the Weatherbug and have sure tried........tells you to hit a certain thing, but mine doesn't call it by same name......so it is a very pesky thing....... Thnx much... DJ 9 miles east of you as coming home fronm eastwern part of state was listening to men on WHAS 840am radio. they were talking about turbo tax as opposwed to tax cut (which is owned by h&rblock). they stated that urbo tax has spy ware attached and that unless you connect on line it does work. i don't use either but wanted to know if you would do article for other unsuspecting viewers Kepp up the good work Phil ____________________________________________________________________ I was wondering if there's a way to get rid of old junk that's built _______________________________________________ Terri Randy I read your articles in the Thanks for your columns I really have learned lots from them. Mary _____________________________________________ Hey Randy; __________________________________________ Randy: I read and enjoy your column in the Vincennes Sun Commercial. ____________________________________________ Randy, I read your column in our paper regularly. (The I deleted several that I was sure of but others I was not sure about. I just got a new Gateway and 3 of the files Ad-Aware found had Gateway in the file name. Should I still delete those? I connected to a couple of web sites, links installed on my Gateway, then realized I probably should not have done that because both were music sites that wanted to sell me software. Some of the files,including the Gateway ones had Time sink in the name. I just don't want to delete something important. Any advice you can give would be helpful and appreciated. Sincerely Cyndi ___________________________________________________ Randy, thanks for a good column. I took your advise and downloaded Ad-Aware and ran it. My question is: What do I do with it now?? It asks me if I want to "back-up", "save", or "exclude". I always worry if I completely eliminate something. Still, I can't see why I'd want to save it if it's harmful. Please reply to an ignorant computer user...Thanks again. Bill ______________________________________ great article in today's paper. _________________________________________ Randy, First of all I want you to know that I read your article every _______________________________________________________________________ To:”Randy Benjamin" <netguide@cntwk.net> Subject: keep up the good work Date: Thu, I read your Internet Guide in our local newspaper and find it extremely helpful. I have been using a computer since 1983 (commodore vic-20 and 64!!!) and I learn something new every single day. Much of it comes from your column. Just wanted to tell you that I appreciate the column and the work you do to get it together. Tom _______________________________________________________________________ To: <netguide@wvc.net> Date: Sun, 14 Jun 199811:57:16 -0500 Hello Randy, I just wanted you to know I enjoy reading your column in the Sunday edition of the Vincennes Sun Commercial.. Thanks, Kevin ______________________________________________________________ To: <netguide@cntwk.net> Date: Sun, 28 Jun 199811:18:13 -0500 Randy: Enjoy reading your column in Currents. The ICQ is very popular in my household. My 15 yr old daughter can chat to her heart's content. Thanks. Nona _______________________________________ Date: Sun, 31 May 199815: To: netguide@cntwk.net Subject: Good column Dear Randy: Just wanted to say that I think you write an important and very readable Internet column in the Sunday Vincennes Sun-Commercial. I always look forward to it. Keep up the good work! Best wishes, Richard Reference Librarian VincennesUniversity ______________________________________________________________ Date: Tue, 09 Jun 199816:12:46 -0500 To: netguide@cntwk.net Subject: RANDY BENJAMIN HI RANDY, I READ YOUR "INTERNET GUIDE" EACH WEEK IN THE CURRENTS THAT
COMES IN THE VINCENNES SUN-COMMERCIAL. THANK YOU FOR THE INTERESTING GUIDE TO
THE INTERNET. YOU ALWAYS HAVE INFORMATION THAT IS EASY TO READ AND
UNDERSTAND. I THINK YOU ARE PROVIDING AN INVALUABLE SERVICE FOR A HAVE BEEN READING YOUR ARTICLES FOR MONTHS AND AM JUST NOW SITTING DOWN TO THANK YOU. I HOPE YOUR MANAGERS, SUPERVISORS OR WHO EVERKNOWS JUST HOW MUCH DIFFERENCE YOU HAVE MADE FOR COMPUTER USERS LIKE MYSELF. THANKS AGAIN. THE SUNDAY PAPER WILL NEVER BE THE SAME. DAVE ________________________________________________________ To: "Benjamin, Randy" <netguide@cntwk.net> Subject: Microsoft dialer Date: Randy: I have version 3.02a microsoft explorer and can't seem to find a way to turn off the dialer from ringing through the computer speaker. I also have a juno account, which has more user friendly options. Surely there is a way to turn this ringer off. If you can help I'deappreciate it. Larry __________________________________________________________ Date: Mon, 06 Jul 199819:10:36 -0500 Organization: Vincennes Community School Corporation To: netguide@cntwk.net Subject: onsale.com Randy,
I always enjoy your weekly topics. Have you ever bought from Keep up the good work!!! Thanks, Steve ______________________________________________________________ Date: Fri, 10 Jul 199820:15:55 -0500 (CDT) To: netguide@cntwk.net Subject: favorites dear randy i enjoy your column. if it is not to much trouble could you please tell me how to delete my favorite sites i have saved.i am using internet explorer. Peace be with you. ______________________________________________________ Date: Sun, 15 Mar 199815:52:36 -0600 To: Randy Benjamin Subject: Good Job Hello Randy, I saw your article in the Vincennes Sun-Commercial. Glad they are subscribing to your articles. How is it going? I enjoyed the sites you sent and really just wanted to let you know that I was glad to see the articles. Take care, _____________________________________________________________ To: <netguide@www.cntwk.net> Subject: articles Date: Thu, 4 Jun 199808:59:26 -0500 Randy: I read your articles via the Princeton Daily Clarion. I truly enjoy your articles. I always put in the web pages that you recommend. Keep up the good work. God Bless Bill Francisco, In __________________________________________________ To: "Randy Benjamin - Internet Guide" <netguide@wvc.net> Subject: Re: Sorry for the late reply! Hi Randy; I do enjoy reading your Internet Guide. Good luck in getting it placed. You were a big help on every question. Thank you every much. Buck ______________________________________________________________ Date: Sun, 17 May 199810: To: netguide@www.cntwk.net Subject: How do i find BMI Music in I need info and how to surf the net for BMI Music in Thanks ______________________________________________________________ Date: Mon, 18 May 199801:47:02 EDT To: char@www.cntwk.net Mime-Version: 1.0 If I have photos on a disk - Can I import and transmit one of those photos via the e-mail system. Foxi _____________________________________________________________
Date: Mon, 10 Aug 199821: Randy, I was reading your Internet Guide article in Currents and wondering why you don't put the same thing up as a web page. People could then just click on the links embedded in the article. Jim ______________________________________________________________ ______
Subject: info Hello: I have a 75 pentium ,8 megs of ram gateway computer.I have a 33.6 modem that actually works at 26400 small town & old lines. It takes me forever to use the internet, to bring-up web pages, e-mail ,etc. So slow! What do i need to do, more memory,etc.Short on cash. peace be with you ______________________________________________________________ Hi! My name is Lisa Wilson and I am responsible for the 1. We do a lot of classroom pages and the kids love to add midis to these pages. We have found that the midis only play on Microsoft Explorer. Can you tell me how to get them to play on Netscape also? 2. We would like to have a place on our site where the visitors could send a virtual card with artwork from SKE kids. Is this possible? I have checked with a couple of card sites on the web and they charge an arm and a leg and also have all types of advertising banners that may not be appropriate for a school website. I am not sure what all this would entail. It may be a huge project. Thanks for your help! Lisa ______________________________________________________________ Date: Fri, 18 Sep 199817:30:08 +0000 Randy, People love the column... Keep up the good work! Bernie Schmitt _____________________________________________________________ Date: Sat, 19 Sep 199823:19:18 -0700 Hi Randy, Just a note to say "Keep up the good work". I really enjoy your articles. I'm a new user and new to computers so I really enjoy your help. Thanks Shila ______________________________________________________________ Date: Fri, 18 Sep 199812:47:03 -0500 I've just ready your article on ICQ in the local newspaper. A friend sent me the file to download to log on ICQ & I did---got a number and everything but I can't seem to do anything else with it. When I try to log on the" http://www.icq.com/ that you listed in the article it just says: Connect: connecting www.icq.com and then nothing. The computer doesn't lock up since I can stop the transmission and do other things. I have let it run several minutes but still no go. I've not had other connections take so long. Also, the friend that sent me the file said the authorized me as a user but my screen still says I requested a contact to them---no note of the authorization. Any help would be appreciated. Should I just delete the whole file and try again? ___________________________________________________________ Date: Mon, 14 Sep 199819: Hi Randy. I tried to get the web sites you listed in the paper and it tells me that it cannot locate it and that I should look up the UHL (or something) and try again. I'm still new at this computer thing, and I don't know what it's telling me to do. Thanks for your help. I'm trying to get <http://www.angelfire.com/biz/markettiming/links.html>: and <http://www.pcquote.com/>. Mary _____________________________________________________________ Date: Mon, 21 Sep 199810:32:30 -0500 Mary. ________________________________________________ Randy Benjamin wrote: Hi Mary, I was just wondering if you got the sites to come up on your browser? Randy (Internet Guide) _____________________________________________________________ Date: Thu, 01 Oct 199821: Randy, just read your column in the paper about "How you can tell if you have correct driver installed in your computer". I did as you said and it came up....WS-3314JS3VFD play & plug. What does this mean? I am new to all this,and need some advice on this. I can't afford 2 phones, so try to not stay on line very long at time. Thanks for info. Betty ______________________________________________________________ Date: Sat, 03 Oct 199820:36:53 -0400 I am having a very hard time getting rid of a mailing list. I have written dozens of times trying to unscribe, follow their directions exactly , but they just ignore it. I sometimes have as many as 84 messages from them a day. I am really disgusted with this mailing list and cannot figure out how to get rid of them. Any suggestions? I sure hope you have some good ideas on this. I know other people are trying to get rid of it too. I is from: nobody@coollist.com Thanks. _____________________________________________________________ To: "Randy Benjamin" <netguide@cntwk.net> Hello, I've got a question on drivers for the modems. I've got a U.S. Robotics 56k faxmodem and I already have it installed. But, my driver is still the one that came loaded in my computer. It said that I have the pbcomm driver installed. My pc is a Packard Bell so I took it to mean that it was the one that came with the original modem. Should my Robotics modem have it's own driver that came with it? I checked the web site that you had in your article and there was nothing mentioned about drivers. I may have overlooked it. I just want to get the most out of my investment. I know that the phone lines around here can't handle the fast speeds, but, I want mine to go as fast as possible. My model # is 5687 on the Robotics modem. Thank you for your time and I would really appreciate any help you could give me. By the way, I love your Internet articles and I look forward to them every week. Thanks again, Greg ____________________________________________________________ To: "Randy Benjamin" <netguide@cntwk.net> Hi randy Enjoy your articles. A while back I believe yoy printed an address for what amounted to a national phone book. I've lost it and hope you can reprint it or e-mail it? Thanks. Looking forward to your piece on the y2k bugaboo. Dave ______________________________________________________________ To: netguide@cntwk.net Am trying to put family tree on disk. Keep getting this message. File being copied is too large for the destination drive. If possible insert a higher-capacity disk. Am using an Imation 2HD formatted with 1.44MB. Every place I've looked nobody knows what I'm talking about. As you can guess I'm new at this and would appreciate any help you can give me. Thanks Rae _____________________________________________________________ To: netguide@cntwk.net Where on the web can I find a list of mail servers. Like, perhaps, a list of surname servers.? Thanks. __________________________________________________________ To: Randy@vincennes.net, Benjamin@vincennes.net Hi,Randy! I was hoping to contract your services in the near future to set
optimal settings up on my computer. I've got a 300 MHz pent.II
4.3gig custom built in Give me a call at 743-2065,I'll be waiting to here from you. Jim ___________________________________________________________ To: netguide@cntwk.net About a year ago, I found a website that had a running GMT clock that I used to calibrate the clock on my computer. I cannot find the site again. All I can find now are java applet clocks that use the same time that I have on my computer, or clocks that only run for a few seconds, not long enough to set my computer clock. Do you know of a website that has a running clock that I could use to re-set my computer clock? Thanks for your help. Ernie _____________________________________________________________ I’ve received over 13,000 emails since I started writing this column. Here are a few that have come in since the first of the year. (2004) I thought you might be able to get a better idea of how popular the column is by reading some of the email I receive. These are un-edited. I just copied and pasted them directly from my email program. _______________________________________ Randy I have a question about my site, if you would please help. I have a domain name, www.tiques4fun.com , it is directed to my website with charter. http://webpages.charter.net/wak The problem is that I have two folders on the site. When it goes there, I get the index of folders. I would like for my domain to go to http://webpages.charter.net/wak/tiques4fun Question? Where can I change the path of the domain name? Thanks ________________________________________________ Randy, it's the stupid little old lady again. I have been in ________________________________________ Randy you are the greatest!!!!!!!!!!!!!!!! I was on here for about 36 minutes and had 17 of those damn gray popups. I finally got around to download the three musketeers and I did a couple of the mircosoft software updates. So far I haven't had any of them. I haven't been on here too long since I have down loaded them but long enough I know I would have had one before I did it. I truly can't thank you enough if this has worked they are the most annoying damn things ever. _____________________________________________ Dear Randy: I read your article in the March 21st Vincennes Sun-Commercial about rebates. If you received your money back for your rebates, feel that you are maybe 1 out of a thousand to get your money. I bought a remote control from Office Max. I send in all the info that they wanted including the UPC code. I received a letter back from them saying to send them the UPC code. How do you send them another UPC code. I went back to office max and they gave me a $10 gift card instead of my $10 cash. This is not the first time this has happened. I talked to a lot of my friends and they say the same thing. Where can a person file a complaint about these companies?? If these are respectable companies, then they should have INSTANT rebates. Gene ________________________________________ Hi Randy, I have a question, what is the best/easiest way to wipe out all the stuff on the hard drive? I am going to sell my laptop and offer it for sell without an OS. I guess the best way to do this is to dump everything off the hard drive. Is there some command line that will accomplish this? Any help would be great! Thanks, Pat ____________________________________________ Hi Randy, Some one is sending me e-mails with a virus,and I've done everything I know to stop it,but it is still getting through..Thankfully I have Norton anti-virus and it alerts me,I quarantine them and delete,then they go into my e-mail under lots of different names.Most of them as undelivered mail,so I delete them from there as well. I also block sender,but they come in next time different...I don't have a spam stopper,and wondered if this would help. Seem as if someone is wanting to infect my computer,just don't know who,or why. They are coming in under "virus" w32.netsky.p@mm, this must be the address,but no net or com after mm.. If you have any suggestions please let me know,I find all your articles very helpful,,, Thanks, Marilyn ______________________________________ Randy, I have some address that have latched on to my address bar and I can not seen to get rid of them. I have tried the Tools Internet bar. They are not on my address book so how do I get rid of them ? ___________________________________________ Randy, I did what you instructed, but it still doesn't work. I am using Adobe Acrobat 6.0.1 ( the latest version), I am almost ready to delete it and give it up. I hope you understand what I am about to say, but here goes. Whenever I receive an attachment and it has an “envelope " to the left of where it says " attachment" I can open those, but when I get one that has an " outlook express " emblem to the left of where it says " attachment " it won't open it., I hope you understand what I am saying. I really appreciate all the times that you have helped me. I have your books, but they don't tell me about this. I have some people that think I don't want e-mail from because I don't answer about their e-mail, but if I can't open them, I don't know how to respond to them about it. Thanks again good guy, if it can't be fixed, I will still be one of your biggest fans. NEVER miss your column. ( The best part of our paper). Ken _________________________________ Hi Randy. I enjoy reading your column each week in the Washington Times Herald. I updated my Norton anti-virus software today and have came across a virus that it could not fix. The message I got is C:\\ WINNT\system32\svcinit.exe is infected with the Backdoor.Sinit virus. Do you have any suggestions to fix this? Thanks, Lana ______________________________________ i am having trouble with a printer. I am on the as400 system. When I print checks which are in continous form and prenumbered and it jams I have trouble restarting printing with the proper check number, alignment etc. The instructions are not written down.Any info. you could give me wolld be greatly appreciated. I know I have to reprint the ones it jamed on, etc.I am in aposition where I can't keep asking for help ........... __________________________________________ Randy....a quick question about what type of memory I need. My manual says
________________________________________- Hello, Randy - I need your advice. Enjoy your column in The Clarion. I bought a new Dell computer in August, installed the McAfee Firewall service for the free trial period. After it expired, I renewed the McAfee Firewall and paid the subscription, but did not renew the VirusScan or the Privacy Service. Since I'm the only one using my computer, I feel that I do not need the Privacy Service, but I'm wondering about the Virus Scan. Should I pay the fee & renew that? Thanks for your help. Betty ____________________________ I have read about erasing a hard drive before giving it to a charity or selling it. But it never says that you can install an operating system. My question is if we use a program such as " the Hard Drive could we reinstall the operating system such as Windows 98. Thank you, Ethel _______________________________________________ Hi Randy, Well once again I need your advice. I know now - I probably shouldn't have-but I downloaded and installed hotbar-because I wanted the graphics for my email. But--ever since then-we're bothered by pop up ads constantly and I'm sure there's a connection to the download. I've gone to ADD or REMOVE PROGRAMS (w/XP) and tried to uninstall, but it won't let me. SOOO-I went to http://hotbar.com/downloads/hbuninst.exe and tried to uninstall it that way--still can't do it. I've also searched for any files and folders that have anything to do w/hotbar, and I was able to delete 2 files, but there's more that I can't get rid of. I also have ad-aware on our computer and tried that too, but there's still files I can't get rid of. Do you have any suggestions what I can do-or should I just not worry about it? I guess it's really not that big of deal--it's just annoying to constantly have the popups--especially when we're bidding on Ebay and it slows us down!! If you have any ideas-please let me know. Thanks once again. Have a great week! _________________________________________ Hello Randy, I went to the second site you suggested and followed the link to uninstall Hotbar, and it appears to have worked this time. I really appreciate you taking the time to help me with this--you column is so helpful to so many people--once again--Thank you very much. Kathleen _______________________________________________ Hello Randy! I enjoy your column very much and learn a great deal from it. I have a question for you. Every time I log onto my name, I have to wait for Windows Media Player to pop-up. I don't want to wait for this to pop-up and I don't remember setting this program to do this. I am sure that their is a simple solution to my problem, and have fixed this problem before with other programs, but can't remember now how to get this to stop. If you could help, I would appreciate it! Thanks, Jo Thanks so much...it worked! ______________________________________________ Hi Randy, I have a question.....I hear tell that you always want to have the most up-to-date BIOS on your computer......where do you get the updated bios from, and how do you update them (process)? I haven't a clue how to update my BIOS. Thanks for the help! Pat __________________________________________ Mr. Benjamin, I read your column in our Washington Times Herald each week. Today you focused on short cuts some of which I already do, and others I will certainly try. Your menntion of the hiding the task bar and then bringing it back, brought to mind a question I have been trying to find an answer for. Can one permanently hide or delete the Hotbar. There are some advertising features that I prefer not to see. I click View, Toolbar, and then Hotbar and delete it, but then the next time there it is again. Your do not need to take time to answer this by e-mail. Perhaps you could touch on it in a column. Thank you, Marilyn Sue ___________________________________ Dear randy,Im
thinking about buying a new pc,but i dont know just what to look
for( i have a gateway now running windows 98,can
you please help me to make a good choice,i want a
flat screen, with lots of memory,thanks, Shanna _______________________________ Randy, I have a question please. I'm looking to purchase a new Dell ____________________________________________- Hi Randy, First let me tell you how much I enjoy your column. Alot of useful hints. I have yahoo as my start page in internet explorer. I had been trying to put some restrictions on sites that my son was going to and now when yahoo comes up, I have to hit refresh to see the information. What have I done and where can I go to fix the problem? Sometime when you have room in your column, could you cover what things are needed in your startup that are crucial in running your computer. Thanks _____________________________________- Randy: Do you have a book published with all "Guide to the Internet" material in it?? I cut out your articles and keep them loose in a desk drawer. A book would be handy!! Often when we are on line, normally drafting an e-mail, our home computer completely locks up and we lose what we have written. We have to shut the tower down, boot up and start over. We have a HP Pavilion, system type X86, Pentium III processor 803 Mhz, Memory 62.45 (I know, I need to upgrade) with Me Millennium software. What could I do to prevent the lockups. Could it be pop up ads overloading the system?? Any suggestions will be greatly appreciated. Thank you & keep writing your columns. Don ____________________________ Whenever your book becomes available this fall, please give us the
info in your column as to how to place an order. A few times I havn't run for the sissors when
I read your column and my wife, being a German cleaning freak, throws the
paper in the garbage ASAP; we have words as I am digging through the garbage
for a wet newspaper. Thank you very much for the very good suggestions on
preventing "lockups". I will give them a try. Don't
take time to answer this e-mail. You are appreciated here in Don _______________________________ Hi Mr. Benjamin,
Thanks for your reply.
______________________________________________________ Dear Randy, I need help with getting rid of my junk mail, which is getting out of control. Can you please suggest a good program I could download to help me with this matter? Thank you . _______________________________________ Randy, somehow I told my computer not to go to sleep, so now it only goes to sleep for about 5-10 seconds. Something came up on the screen one day and I checked the wrong thing. I can't find it any where how to get the computer to go back to what is was doing.(Sleeping after 15 minutes.) I also am having troubles with getting connected at a good speed. I only get 40000bps. I have localnet. Must of my friends have the same (localnet), get any where from 46000-49000 bps. I don't know if this is a good idea or not, but I'm going to ask you. Is there any way that you can get into my computer and check it out. I have had it since 2000 and no one has ever looked at it. I think that there is all kinds of things running that shouldn't be. I also can't figure out how to delete things if I don't have the disk anymore. There are at least 2 or 3 games that I uninstalled, but it didn't get all the way out of my computer. I do hope you can help. I'm computer dumb and than some!!!!! Thanks a million for reading this. This isn't something that I would normally do, but I read your article in the Bluffton, IN paper every week and you seem pretty easy going and kind. Thanks again, Amy Rigby _________________________________ Randy let me say right off that I enjoy you
article in the paper very much. You told me once that I could get you
book at the local paper Republican Register, Mt I tried and they said you had picked all them up. Do you still have the book and what is the price, and how can I get it. My next question, I would like to known something more about Hijacking, I was hijacked last week , is what my ISP Shawneelink ,called it and they did correct it for me after about 2 hours with them, but I would like to know if there is anything to prevent this and when I can complain about it. Any information would be helpful. I looked up the work on the comoter dictionary and it was not in there. MAY THE GOOD LORD BLESS AND KEEP YOU, BILL AND RUBY ___________________________________________ Randy: Having been raised in a home where "turn off the lights when you
aren't in I have Windows XP on my computer. My husband has his settings and I have mine! We both have separate accounts! We have everything checked the same in advanced internet options, but I don't seem to be able to get my account to remember passwords or to give me the little blue drop-down boxes that have past information in them.The ones that you get when you start typing the same thing over and over--such as your name, zipcode, account numbers and the such. Can you tell me what I need to do to get it to work? I have gone in and checked "use inline autocomplete" but it does not help! What else can I do? Sincerely, Betty W. ________________________________________________ Randy I’ve been taking some courses in VU’s online computer courses. I have been using the sample version of Dreamweaver, but my time is running out. I see that some are sold on Ebay. Can you tell me why some see for large amounts of money and some sell for very little? Are some copied? Are they all for real and can they use the Macromedia name? Your help is appreciated Thanks _______________________________________ I read your articles in the DRR in Mt.carmel. I don't understand all of it, but that's ok.My question is on Yahoo ,how do I delete all the search sites that are in the system.Most of them are not useful.
_______________________________________ Hi Randy, Do you have a shop where I can take this darn computer or know of a good place? It all started when I tried to transfer some files off my sons homemade computer and put his hard-drive in mine, because he was having problems with his XP and I tried everything to get his IE 6 working, plus he had adware problems, no anti-virus for a year...on and on. So I took his mp3 files and some pics he wanted to keep. Then I put his hard-drive back into the homemade soyo motherboard special with it's citrix chip and it froze up. I could never get the bios flashed to reset it as the screen would just freeze at the bios settings. So I ordered another cheap board..this time a nice chaintech, which I believe may have gone under, because I can find anything on the internet about it. I bought a AMD 1800 XP chip with big fan. I put it all together and now it just beeps and I get no video. I would go over stuff, but I know that would bore you, which I already done. Anyway, is there any good advice you can throw my way or tell me where to take this stuff to get it working again? Any help would be appreciated. Mark __________________________________________ Randy, you once had an article on how to add programs to your
send to list. I since have moved and bought another pc. Would it be possible
for you to e-mail that to me? We moved from Steve _________________________________________ Good Morning, I have been getting an e-mail every day of a zig saw puzzle for about two years. I worked them and enjoyed doing it. Their web address was www.zigzone.com which you had to sign up to begin receiving the daily puzzles. About 3 weeks ago I clicked on the web address to receive the daily puzzle like I had been doing all the time. I got an error message "downloading with errors check your URL then click refresh" I did what the message said with no luck of being able to download the puzzle. This went on for about a week so I called our provider. They weren't able to help me. They asked me if I had installed any thing on the computer. I told them that I had installed "Pop-Up Stopper" a few days after Christmas. He said that was the problem. I then told him that my daughter is getting the daily puzzle everyday with no problems altho she lives in Evansville and has a different provider and also had the same "Pop-Up Stopper" and still no problem with receiving the puzzles. Even if I type in the web address www.jigzone.com I still get the the message "error loading puzzle Check URL. Hit Browser Refresh" Would appreciate any help you can give me. Ethel Randy, I read and have found your articles about computers/internet to be very informative and helpful. Last week you wrote about spam and ways to control it. Is it necessary to download a program like K9 if you subscribe to an ISP like earthlink? Earthlink provides a free spam program that seems to do a very good job. It lets good mail through and sorts the rest into "suspect" or "known" boxes. You can view these boxes and manually delete known spam or if a "new contact" was caught, you can ask it to move it to your inbox. Any suspect or known spam not deleted after 14 days is automatically deleted. I've been using it for about 2 months and it has not failed yet. What do you think of these programs many ISP's are providing? Will K9 or something like it work with a program like earthlink's or should you use only one spam controller? I tried Mailwasher and could never get it to do right. I was constantly tinkering with it. I downloaded spy sweeper and it found a virus that slipped by Norton. It apparently wasn't a major virus but I was surprised and disappointed Norton didn't catch it. Thanks for all the good tips, ______________________________ Hello Randy, Need your advice again. ~~~ I have Windows XP and I've been reading a lot about a security flaw w/Outlook Express 2002. I use OE for my email and I'm trying to find out if I have OE 2002. I opened OE and went to the help tab, but didn't find the information there, can you please tell me where to look and if you think I need to download it. Thanks once again for your help. Kathleen ___________________________________ Dear Sir: I hate to bother you but I was wondering if you would tell me how to send
an email as a zip file. I have a friend in This message was created automatically by mail delivery software. I have not been able to find anyone here to tell me how to do that. I know that there are zip folders but don't know how to put an email in it to send it. I have to do most of my communicating by phone or email as I have Parkinsons Disease and do not get around very good. I have read your columns in the Olney paper lots of times and enjoyed them. If you could help me out I would certainly appreciate it. Thank you. Mason Boewe ____________________________________________- ----- Original Message ----- From: Sent: Subject: Thank you note from Hi! I am most grateful for the computer advice you give. I am 72
years old and my computer is my most faithful
companion. Your knowledge is spreading out like the ripples
in the river when you toss a pebble in......The ripples have now spread to P.S. Do you have an emailing list, so that I can get your column regularly? That would be terrific!! _________________________________________ ----- Original Message ----- From: Sent: Subject: Attachments___
______________________________________________- ---- Original Message ----- From: To: randy benjamin Sent:
___________________________________________ ----- Original Message ----- From: Linda Sent: Subject: HELP!!!! Hi Randy, I read your column in the Washington Herald. I have found some very useful information in it. I have a Dell Dimension 4400 with a Pentium 4 Processor at 2.0GHz, with an 80GB Ultra ATA/100 Hard Drive. I am running Windows XP Professional. I purchased it in April 2002. I was wondering if perhaps you could help me solve a problem I had when loading my new Norton System Works 2004 Software? I started loading my new Norton software and it loaded most of the program except under Norton Utilities I got an Error 1904 Module C:\Winxppro\System32\msjet35.dll failed to register. HResult-2147023897 and gave me a message to contact support personnel. I clicked Ignore and I continued to get this error code for the following Winxppro\System32\msrd2x35.dll, ….mstext35.dll, …..msexcl35.dll, and …..msltus35.dll. Then the same error code for the above .dll s came up when loading Norton Clean Sweep. Most of the software seemed to work all right so I didn’t do anything about it as I don’t have any support personnel. Yesterday afternoon, I tried to reload my Image Expert 2000 Premium Dell Edition software and I ran in to the same problem with most of the same errors. So I just skipped those and finished loading what would load. Well, when I tried to open the program, my system crashed. When I brought my system back up, it was slower than pond water and some things wouldn’t work at all. I tried to uninstall Image Expert using the Norton uninstall wizard, but the program wasn’t listed in the programs in the Norton?? Today, I think I have uninstalled it by right clicking on the program in my Start Menu Program List and deleting it that way. The machine is working better again, but I would like to be able to use my picture software. Can you Help Me!!! I sure would appreciate it. Or if you could tell me where to get help, that would be fine also. Linda _________________________________________ ----- Original Message ----- From: To: <randy@randybenjamin.com> Sent: Subject: Opening attachments
----- Original Message ----- From: Patricia Sent: Subject: Address Book Randy; I enjoy reading your column each week. I can usually learn something even though I am not as technical as most people. I think you should publish a book with all that stuff. Anyway, my question: I have an old computer(Windows 95) that I still use for my email because it has all my addresses on it. I have a newer computer with Windows XP. How can I get all the email address from the old one to the new one without retyping them? Thanks, Pat ___________________________________________ ----- Original Message ----- From: To: Randy Benjamin Sent: Subject: Question on Outlook address book Hi Randy, I was reading your article in the Sun Commercial last Sunday and it brought a question to my mind. When I am getting ready to send an E-mail (using the Outlook address book), the name that pops up is the mailing name that I use for addressing envelopes when I am using Word. Do I have to add two separate entries for each person to keep the E-mail address separate from the mailing address? This is the only solution that I have come up with, but what do I do now?? lol I would appreciate your help! I hope that everything is going ok with you! I am taking the Computer Seminar for Seniors at VU and loving every minute of it. Actually, I know most of what is being taught so far since I have had a computer for a few years, but I am sure there will be something new that I will learn before the class is over. I wish that there would be an advanced class. How are you doing with your music? Thank you for writing the Internet Guide column--love it! Lois ________________________________ ----- Original Message ----- From: James J. or Dorothy To: Randy Benjamin Sent: Subject: norton virus Randy: I have Norton Virus 2002. When it indicates out-of-date
definition, I click on LiveUpdate, it runs but I
get the following message: it states that you already have the most recent
updates. I have not download a up date since _________________________________________ ----- Original Message ----- From: "rbmason" To: "Randy" <internetguide@charter.net> Sent: Subject: Two computers to one printer
----- Original Message ----- From: connie Sent: Subject: question Am I right that ICQ cannot connect if I am using my system suites fire wall. It's it danger to use ICQ without a fire wall. Connie _________________________________________________ ----- Original Message ----- From: tina Sent: Subject: thank you I just wanted to drop a note of thanks for the info that you share in you ODM column. I was continually having problems with my computer locking up or just shutting down on me while in the middle of something. I downloaded and ran pest patrol. Took care of the problem and I have not had a lock up since. The tips and tricks you give from time to time are great too. Thanks so much! _____________________________________________-- ----- Original Message ----- From: Brenda Sent: Subject: EMAIL I changed my default setting and I email some one why is it that when they get it ,it isn't like my default ? I have my default on Bix Antique Script Hmk Bolc 12. Please email me back at bbriggs@gibsoncounty.net Brenda ----- Original Message ----- From: Jim To: <randy@randybenjamin.com> Sent: Subject: DVD recording question
____________________________________ ----- Original Message ----- From: "J B" To: <randy@randybenjamin.com> Sent: Subject: backup Ø
read you column in bluffton,
in paper and like it - what i want is to backup __________________________________________ ----- Original Message ----- From: kenneth Sent: Subject: files pop-up Randy, I transferred my files from this computer to another. When I open an Excel or Word document on my new computer, a window appears that says; a document by the same name is already open, close one or re-name it. How can it be open when I have just turned my computer on and clicked on the file? Where is the other one? How do I close one and get rid of this annoying window. Kenny _____________________________________________ ----- Original Message ----- From: Cheryl Sent: Subject: Virus? I have my internet service through WVC. They recently changed over to another service. Every since, I get a message on my computer from "spyware", then porn jokes. My computer runs really slow, my cd drive comes out & it is very frustrating, let alone impossible to use. Another screen tells me to get rid of the spyware--I can't…Help! Cheryl _________________________________________ ----- Original Message ----- From: Christopher To: <randy@randybenjamin.com> Sent: Subject: hey randy
· ----- Original Message ----- From: Joyce Sent: Subject: virus ___
_______________________________________ ----- Original Message ----- From: Kathy Sent: Subject: web page startup Randy, Can you recommend any books/sites/programs for setting up and running a web page? I am the secretary of Hoosier Cruisers and we would like to get a page up and running for the club but I don't even know where to start. I figured I could research it a little bit to see if it is something that I can try on my own or if it is going to be too complicated/time consuming, we'll hire someone to get it started and show a few of us members how to manage/run it. Thanks for any advice you can offer. Kathy ______________________________________ ----- Original Message ----- From: "Dan To: <internetguide@charter.net> Sent: Subject: Problem with pictures
___________________________________________ · ----- Original Message ----- From: Dale Sent: Subject: Nortons Virus. Every time I run Nortons it freezes up before 100% complete. I have uninstalled and renistalled it a couple of times and it still does it. I also downloaded spyhunter. And it does the same thing. Any help would be appreciated. Daleann _____________________________________ ----- Original Message ----- From: Don To: "Randy Benjamin" <randy@randybenjamin.com> Sent: Subject: firewall??
_______________________________________ From: Jean To: Randy Benjamin Sent: Subject: Advice for 2004 Dear Randy, Your article on important advice for 2004 was very interesting. I use Norton's Antivirus program and run it weekly with updates everytime I sign on the computer. I also have Adware and Window washer. I just recently installed the window washer program and have it programmed to run each time I shut down(usually once a day). It removes cookies, selected histories, etc. After the window washer has run I have gone back on computer and run Adware but it never picks up anything since I got the window washer program. Are you familiar with this program and do you think I am removing Spy Ware from my computer with this - it doesn't identify such. Appreciate your comments and help. Jean ________________________________________________ ----- Original Message ----- From: dylan To: <randy@randybenjamin.com> Sent: Subject: file copy transfer > Randy, ______________________________________________ ----- Original Message ----- From: "Chris or Kathy" To: <randy@randybenjamin.com> Sent: Subject: Computer Help > Randy, ________________________________________ ----- Original Message ----- From: Karen Sent: Subject: comet systems Hello Randy. First of all I look forward to your articles and read every word. I had a strange and annoying thing to happen and I thought I would tell you about it. In November I downloaded a screensaver from a site that boldly stated no sypware or adware what so ever! This site is safe! After a while I got bored with it and deleted it. Last week I was doing routine maintenance on my computer and was just browsing around. In my program files I found a folder "Comet Systems" Wonder what that is? When I opened it up, it had 6 files inside. I opened them up and found that they were related to the waterfall screensaver I had downloaded. I went back to program files and tried to delete the folder. It started for about 3 seconds then I got the shock of my life. It stopped with an annoying sound and said "Access Denied!" Who the crap is denying me anything on MY computer? I opened up the folder again and deleted each of the files, then deleted them from my trash bin. The next day I opened up the folder and there they were again! I emailed the site that I got the screensaver from every day for about four days. No response. I have my firewall in my XP turned on and also have Mcafee. I did a scan and it showed nothing. I decided it was because I invited them there. I emailed Mcafee and they emailed me back with a website. I contacted comet systems. Then I had to download an uninstaller.( which did remove it.) Then I started the hunt for the uninstaller. Not in program files, I found it in windows folder and I deleted it!!!! Have you ever heard of someone putting something in your computer and denying you access?? Love your articles! Karen ___________________________________ ----- Original Message ----- From: John To: <randy@randybenjamin.com> Sent: Subject: Hi
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